~ pedicure at chi spa at shangri la ~

Sunday, April 14, 2013
I had been looking forward to my pedicure at Chi spa at the Shangri-La with my friend but I can say I was quite disappointed. We both arrived early and was lead into the lobby area to wait. It was quite nice with two small plush couches and an area displaying goodies that they sold. 

The product displays, there was no one "guarding" it so you can browse the products at your leisure.


After a bit of waiting our two nail technicians came, introduced themselves and escorted us into our room. The room was divided by a sliding wall but it was opened up for my friend and I which didn't matter too much because we couldn't see each other anyways. 

Soon after being settled into our seats my friend was offered tea by her technician, my friend chose a chamomile tea, my technician then asked if I would like tea as well, I replied yes, but she poured me the same tea that my friend chose. I didn't like chamomile but didn't bother speaking up I just expected more personal service at this spa.

There was a large range of OPI colours to choose from but most of it seemed to be reds and pinks or warmer shades. I can't remember the name of the polish I chose but it was a bright red. 

The tray of tools they each had. Actually she burned me with that gun looking thing at the top right hand side of the tray, I think it was to do some serious exfoliation but she nipped me on the back of my big toe at the joint area, ouch~

My nail technician gave me the best foot and calf massage ever! I just sat there in pure bliss, it was amazing! However my friend didn't get a massage at all! I assume it was because the nail technician was short on time (the pedicure is for 45mins) according to my friend she just touched her legs and feet and went onto painting her toes. For an 85$ pedicure I would expect at least a good leg massage, luckily we weren't paying full price for it or else I'd be devastated for my friend! The technicians didn't know we had vouchers either so it's not like they were doing a poor job because of that.

After our pedicure they helped us into disposable flip flops since neither brought any and they lead us back out into the lobby. My friend was offered dried fruits first then me. Honestly it felt like she only offered it because the other technician did which makes me recall the tea event above. Also it was in the lobby lounge that I noticed my toes were painted unevenly left with "holes/darker spots", I noticed this even in the lim light and my friend's polish was the same.

The nice water wall you first see when you exit the elevator to the spa, if I remember correctly the spa is to your right.

When we went to pay and handed over our vouches (which only had the amount and valid dates on it) we were told they did not apply to pedicures/manicures and that the information was posted all over the hotel. So I told her that 1.) I was never informed that when I received the vouches, both times I was dining at the hotel 2.) There is nothing on the voucher about these rules! At first the she didn't look like she wanted to help but did apply the voucher in the end. She was still sweet about it and I thanked her for helping us out.

Overall I did not thoroughly enjoy my experience at the spa. I did not feel welcome and also felt that the smiles and attitudes were fairly fake. I am really disappointed as I've gotten better pedicures at less than half the price!